Support

We're here to help.

Whether you're rescuing your first meal or running a busy kitchen, answers are a tap away. Most questions are covered below — anything else, write to us.

Email support Restaurant partnerships

For food lovers

Orders, pickup windows, cancellations and refunds.

For restaurants

Listing surplus, verification, payouts and daily operations.

Account & safety

Login, data, and keeping your account secure.

For food lovers

How does a Bhaksh order work?

Browse surplus meals from restaurants near you, reserve what you like, and pick it up during the window shown on the listing. You pay in the app or on collection — the restaurant hands it over when you show your order.

Why is the food so cheap?

It's fresh food that would otherwise be thrown away at the end of service — perfectly good, just surplus. You save up to 60%, the restaurant recovers cost, and nothing goes to the bin.

Can I cancel or get a refund?

You can cancel before the restaurant confirms your order. Once it's confirmed and being prepared, cancellation depends on the pickup window. Eligible refunds are returned to your original payment method. For help, email bhaksh@growvior.com with your order number.

For restaurants

How do I list my restaurant?

Tap List your restaurant, share your business and FSSAI details, and finish setup in the Bhaksh for Business app. Once verified, you can post surplus in seconds.

When and how do I get paid?

Payouts for completed pickups are settled to your registered account on a regular cycle, with a clear breakdown of every order in the app.

Do I need an FSSAI licence?

Yes. We onboard FSSAI-registered kitchens only, so customers can trust every meal rescued on Bhaksh.

Still stuck?

Email us at bhaksh@growvior.com — include your order number or business name and we'll get back within one business day.